Frequently Asked Questions
Everything you need to know about your ZO Skin Health journey.
Are ZO Skin Health products suitable for all skin types?
Yes, ZO Skin Health offers comprehensive solutions for every skin type, age, and ethnicity. We recommend consulting with a skin health professional to create a customized regimen tailored to your specific needs.
How can I track my order once it has been placed?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for skincare products?
We accept returns on unopened and unused products within 30 days of purchase. Due to the medical-grade nature of our formulas, we cannot accept returns on items that have been opened or used.
Do you offer international shipping?
Currently, we ship to most locations worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your products tested on animals?
ZO Skin Health is committed to ethical practices. We do not conduct animal testing on any of our products or ingredients.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.